- Vrácení zboží informace - 

With Etam Paris, you can change your mind!

You may return an item (unworn and in its original packaging) within 14 days from the date you receive it.

You will find a return slip in the original package explaining the process to follow. 

Shipping costs are not refundable.

Return the item to our warehouse and get your money back.

You may return the item(s) directly to our warehouse by Post, with the invoice attached.

Return shipping is at the customer’s expense unless it is due to an error on our side.
If you return an item to our warehouse, you will be refunded (no exchanges are possible) after the items will be delivered to our warehouse in France.
If you return via prepaid return - Follow the instructions below to print the Return Label below. Drop­off your return in Czech Republic at any Post Office, Self­Service Kiosk or Approved Postal Provider near you. 
Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Returns Hub and has been inspected. Please note, the prepaid label price of Kč 70 will be deducted from your refund.

 

To print the return form, please click on the link:

https://web.global-e.com/Returns/portal

How long does it take to be refunded?

If you return the item to our warehouse, you will be reimbursed as soon as your package is received. Your bank account will be credited for the amount of the returned items via our secure payment partner Global-e. The procedure can take up to 14 business days.

You will receive an email confirming the refund.